I know its been a while since I posted and I promise to get back on topic by the next post. This came up the past couple days and I figured I would tell you how to deal with the situation. I removed his company name because this matter was resolved in the end of it all.
I ordered a design like usual from this individual 29 days in the design that was produced was not to my liking so I asked tried to get ahold of him before my 30 day paypal period was up. I ended up putting it into mediation just to cover my ass in case I needed to escalate it.
2 Hours later he lost his wig about the claim and said he was not finishing the project nor giving me a refund. So I escalated the claim with paypal, it seemed like it was cut and dry and paypal would file in my favor however he ended up calling paypal and immediately it was filed in his favor. So now what I was pretty much out the loot so now the only recourse was revenge and bully him into the refund on my terms.
So how do you pick apart a company and drill them to the ground ? Use SEO
There are quite a few avenues that you can take to do this, this is exactly what I did.
Find out how he makes his income, in this case it was graphics design. Now where does he get his clients ? This was easy to find out a quick google search found out that he gets a majority of his clients from webmaster forums, IE: WHT, digitalpoint, wickedfire etc.
Now that we have the recon done its pretty easy to figure out what to do next. Goto ripoff report and consumer report and file a claim against them. IMPORTANT: Only say what you can back up truth is not slander. Now these sites alone are very vicious in rankings and sometimes alone they will outrank the domain name. This time they did not since he does web design/graphics he had some quality links that kept his domain on top. Keep in mind that this took me 15 minutes so far so its not alot of work.
Once you got these domains ranking for his first/last name, company name, girlfriends/wife name show him the results, alot of smart individuals will cave and file a refund then and there. However this individual did not, he was quite upset about the situation but refused to back down.
I dont deal with much grey/black hat but I do have blog farms etc setup in case I need them with my automated control panel I dropped another 1500 links to these pages to outrank his domain name, this worked very nicely. Still did not budge on the refund which I did not really understand. Risking your company brand something that can take years to do over a measly design fee. So I kept going.
Earlier I mentioned about finding where the user was getting the business from, time to do some heavy hitting here enough fucking around. This user posted quite a bit on WHT with 3k posts or so. He made this easy for me to bring into the forum as he posted a warning about me to WHT , fine with me since I don’t take clients but for other individuals it might hurt their reputation a bit. I went through the logs and took out the worst information I can find a rebutted his claim. A DOS threat would probably not go over on WHT very well so I posted it. I also reported his post to the moderators including the DOS attack threat, which I am sure did nothing.
Now if doing it again I would deal with paypal a bit different:
1) File the claim with paypal and escalate it, as soon as its escalated call paypal to get a verdict right away. Its alot harder for paypal to say no when your talking to the manager of the call center and tell them the phone call is being recorded (thanks flewid for the pbx)
Now all said and done this took me 25 minutes to accomplish – the hours i wasted talking to this person via IM.
So what did I learn from this situation ?
I have always given my freelancers free reign of my projects, they are the experts, they know what looks good and what doesn’t. I also do not give them a due date this is very bad on my end because freelancers that do not have a due date become lazy and procrastinate
So that’s it, destroy their reputation and they will cave so the final # was $140 back into my paypal account. WTF $140 you are reading its not the number that is really the issue its the point of the matter if this happened to you 10 times and have not learned anything from it thats $1400. Now takign this to legal would be a waste of time but 20 minutes of your day to at least get even with the company is well worth it.
Take Care
Datarecall